You can call 444 11 11 from 08:45 to 17:45 on weekdays. If you are calling from abroad, add the prefix +90 (0090) so that the number reads +90 216 444 11 11.
You can sign in to the Voice Response System with your password, customer number, Republic of Turkey citizen identity number, or mobile number. You can receive your personal Internet branch password by SMS using the Voice Response System.
You can receive your Voice Response System password by SMS provided that your mobile number is the same as the one you used for "Online Customer Sign-in" and is registered in our system.