CONTACT US
Kurumsal Hizmet Merkezi
0216 633 3111
altsayfa gorseli

OUR IMPROVEMENTS

Providing our customers with the best service backed by our pre-sale and after-sale service guarantees is our priority goal. We consider customer complaints the most relevant feedback as regards the improvement of our services. Here's a rundown of the improvements we made based on an analysis of the requests, recommendations and complaints we received from our customers:

  • We conduct an overall satisfaction survey by contacting our customers after the complaint review procedure is completed. The survey results are analyzed and acted upon.
  • We revised and simplified our voice response system. An auto-enrollment menu was added to 444 1111, 0216 633 3111 (Corporate Service Center) and 216 633 3939 (Premium Service Center).Pressing 1 on the auto-enrollment menu brings up the info announcement and pressing 2 puts you through to the agent concerned. An informative announcement on auto-enrollment was added to the music on hold.
  • After Auto Enrollment entries begin, we launched Auto Enrollment Employer Support Line (0850 644 11 00) to 444 11 11, 0216 633 31 11 (Corporate Service Line) ve 216 633 39 39 (Premium Service Line ) in an effort to answer the questions and support the employers about the system entry problems.
  • To enable our customers to benefit more effectively from their products, we added free Health Packet and Check-up Packet contains dental, pharmacy, eye and ear care services
  • In order to meet the needs of employees who has entered the Auto Enrollment system we launched Bi'Tıkla Otomatik Bireysel online branch. The users who have individual or corporate auto enrollment policy, can change their fund plans, opt-out, view and scan their policy.
  • We improved the online branch Bi'tıkla Bireysel for individual customers. By using this branch they may give the order to continuing the policy after leaving a job, print their policy, change the frequency and amount of their payments.
  • To enable our customers to benefit more effectively from their products, we email account statements, fund bulletins and market hints to them to bring them up to speed on what they need to watch out for while they are in the system.
  • The transmission of emails and SMS messages to our customers was migrated to a different system infrastructure, maximizing the transmission rate of the marketing notifications.

We improved our relpying time by 30%

We increased our customer satisfaction rate which was received via Sikayetvar.com

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